Accounts · Billing · Subscriptions
SOURCE-CHECKED FIX Source checked Aug 12, 2026 TradingView documentation ✓
Short answer
First confirm that the purchase and the active TradingView session use the same account. Then restore the purchase or contact TradingView with the receipt through the official support path.
What you may be seeing
- Payment succeeded but the account still shows Free
- The plan appears on another device or login method
- A mobile-store purchase has not restored on the website
Most likely causes
- The purchase is attached to another TradingView account
- The app-store purchase has not been restored
- The payment is pending or the account session has not refreshed
Try this first
- Open the receipt and note the billing channel and purchase account
- Sign out and return with the exact TradingView login used for purchase
- Use Restore purchase when the transaction came from a mobile store
- Contact TradingView support with the receipt if the plan remains missing
If that didn’t fix it
- Check whether email, Google, Apple or another login created a second account
- Wait for a pending payment to complete before retrying
- Do not make a duplicate purchase while support investigates
Verify the fix
The intended account shows the correct paid plan and renewal information, and no duplicate subscription was created.
Why this happens
First confirm that the purchase and the active TradingView session use the same account. Then restore the purchase or contact TradingView with the receipt through the official support path.
A successful payment does not help if it was attached to another login method or account. Avoid buying the plan again until the original transaction and account identity are reconciled.
Sources & next steps
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