Exchange rules distinguish professional from non-professional subscribers, and professional market-data fees can be substantially higher. TradingView applies the exchange classification rather than setting one universal retail price.
What you may be seeing
- Market-data prices are higher than prices shown to another user
- TradingView asks for professional or non-professional status
- An exchange package is unavailable at the expected retail price
Most likely causes
- The account is classified as a professional subscriber
- The exchange applies different licensing fees by subscriber type
- The billing profile or business activity meets professional criteria
Try this first
- Read TradingView’s professional and non-professional definitions
- Compare the account’s activity and registration status with those criteria
- Check the subscriber status stored in account billing settings
- Correct inaccurate information through the official status workflow
- Review the exchange price again after any approved change
If that didn’t fix it
- Use only the exchange feeds required for the actual workflow
- Check whether broker-provided professional data can be verified
- Contact TradingView if the classification appears incorrect but cannot be changed
Verify the fix
The billing profile should show the correct subscriber status and the displayed market-data fees should correspond to that classification.
Why this happens
Exchange rules distinguish professional from non-professional subscribers, and professional market-data fees can be substantially higher. TradingView applies the exchange classification rather than setting one universal retail price.
Subscriber status is separate from trading skill or account size. Review the exchange definitions honestly and update the billing classification only when the account meets the applicable criteria.